Privacy Policy

This notice explains how Acupuncture Connections (“we”, “us”) handles the information you share on our advertising landing pages (the New Patient Special page and its confirmation page) and through the contact forms in our Facebook and Instagram ads. It covers these specifically; if you go on to become a patient, the privacy practices for your care are handled separately by our clinic.

Information we collect

• Details you give us. When you complete one of our forms, we collect your name, phone number, and email address.
• Information collected automatically. Standard technical data (such as your device and browser type) and cookies used to run the site and measure our advertising.

We do not ask for, or collect, any medical, health-condition, or treatment information on these pages.

Advertising & the Meta (Facebook) pixel

We run ads on Facebook and Instagram. To understand whether those ads are working, our advertising pages use the Meta pixel, a small piece of code that uses cookies to record actions such as viewing a page or completing the form, and reports them to Meta.

On our website, we have deliberately configured the pixel so that it does not send your name, phone number, email address, or any health information to Meta (we do not use Meta’s “Advanced Matching” feature). It is used for advertising measurement only.

Forms inside Facebook and Instagram

Some of our ads let you send us your details without leaving Facebook or Instagram. When you use one of these forms, Meta collects the name, phone number, and email address you submit and passes them to us so we can contact you. Meta’s own handling of that information is described in the Meta Privacy Policy. We use these details only as described in this notice, and these forms do not ask for any health information.

How we use your information

• To contact you by phone or email about the New Patient Special and to help you book an appointment.
• To measure and improve our advertising.

We do not sell your personal information.

Who we share it with

We share your details only with the service providers that help us operate (including our appointment-booking system, Jane, our email provider, and our website host) and with Meta, limited to the non-identifying advertising events described above. Details you send through a form inside Facebook or Instagram are collected by Meta, as described above. We do not sell or rent your information.

Cookies & your choices

You can control or block cookies through your browser settings, and manage the ads you see through your Meta ad preferences and your device’s ad settings. Blocking cookies will not stop you from contacting us using the phone number on this page.

Keeping & protecting your information

We keep your contact details only for as long as we need them to respond to your request and provide care, and we take reasonable measures to protect them. You can ask us to access, correct, or delete your information at any time.

Contact us

If you have any questions about this notice or your information, please contact us:

Acupuncture Connections
410 Union Avenue, Framingham, MA 01702
(508) 405-2881
info@acupunctureconnections.com